Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Actions

Products

Time Frames

Amount Refunded

Product Price

Shipping Cost

Cancellation

Customized Dresses

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

70%

100%

within 48 hours of order confirmation

50%

100%

Standard Dresses

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

80%

100%

within 48 hours of order confirmation

60%

100%

Note:

After 2 days of payment confirmed, your order can NOT be cancelled any more.

Unpaid orders will be cancelled automatically after 5 days. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.

Cancellations and modifications are not applicable for RUSH ORDERS after 24 hours of payment confirmation.