Return Policy

Thank you for visiting us at, returns are easy!

We strive to offer you the best shopping experience, including fast and Worry-Free returns. Please Contact our Customer Service within14 days upon receiving it to initiate the process.

Quality problem-FREE!

You are qualified to get the full refund if your item(s) are defective, damaged or mis- shipped.

Any other reasons for return will issue a refund if you are not 100% satisfied with your item(s).  You are required to return unwanted orders at your own cost.

Items that cannot be returned or exchanged

No returns for jewelries and personal care items (including lingerie, etc) due to hygienic reasons.

Important: The returned item(s) must be in original condition and sent back Via “Economy local postal agencies” once you get a "Product Return form" from customer service. Thank you for your understanding.


Return Process
Note: The total refund can not exceed the order amount. Once your refund is issued by us, you will receive a confirmation email. Please remember to check your account in the due time. If you do not receive the refund on the estimated date, please contact us through email. We will try to help in any way we can.

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.



Time Frames

Amount Refunded

Product Price

Shipping Cost


Customized Dresses

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation



within 48 hours of order confirmation



Standard Dresses

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation



within 48 hours of order confirmation




After 2 days of payment confirmed, your order can NOT be cancelled any more.

Unpaid orders will be cancelled automatically after 5 days. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.

Cancellations and modifications are not applicable for RUSH ORDERS after 24 hours of payment confirmation.